1. Increase Conversion Rates Online
Real estate agents primarily use CRM (Customer Relationship Management) software to increase conversion rates on the World Wide Web. This is a type of virtual technology that focuses on grabbing the attention of potential buyers or renters of residential property. An agent's existing website can be significantly enhanced with an enterprise-level package that's classified into the CRM niche. The most effective way to attract new clients is to launch aggressive marketing campaigns on search engines, online directories, review websites and social networks. Real estate professionals must penetrate all web channels that potential customers use to search for homes, apartments and other types of residences. Once clients arrived at a real estate website, they expect to have easy access to listings of homes, apartments and condos. An MLS (Multiple Listings Service) gives real estate salespeople a simple way to virtually show properties. Each listing is linked to an external database that's frequently updated based on any recent actions of the sellers and other parties involved. In order to enhance the listings, agents should post high-quality images of all indoor and outdoor space. Additionally, virtual video tours could be created with simple software that processes video clips that are captured by camcorders.
2. Maintain Communication With Clients
A CRM that's optimized for the real estate sector includes many advanced communication features. Real-time chat systems could be integrated into the contact sections of an agent's website. Outside of normal business hours, the chat function automatically turns off. However, website visitors should still have the chance to send messages via a secure email system. An agent could receive text message alerts whenever new messages appear in an inbox that's linked to a CRM platform. Additionally, the sender of the email could get an automated response that the message has been received and waiting to be reviewed by a real estate professional. During non-business hours, customer service by phone is usually not done by brokerage firms that sell or lease residential real estate. Nevertheless, it's possible to outsource phone support to a company that can gather important information from clients who are interested in buying or leasing properties listed on a real estate website.
3. Analyze Sales Data
Real estate professionals need to frequently review data on all recent transactions involving sales and rentals of properties. A Ixact CRM software comes with an array of analytical tools that generate graphs, charts and other presentations with simple and clear interfaces. Perhaps an agent may be interested in reviewing the total earnings made from commissions within a given year or month. The data can reveal peak and off-peak seasons based on successful sales and failed attempts to close deals. It's also important to import and export spreadsheets and other infographics in universal formats, such as PDF and XML. Enterprise-level suites for real estate professionals make it easy to share digital documents with other brokers and workers in the field.
4. Automate Common Tasks
Automation is a key component of any CRM platform that's designed for the real estate industry. After a deal is complete, automated emails should be sent to all parties involved, including the buyer, seller, brokerage firm, loan provider and lawyer. It's also a good business practice to send follow-up messages a few months after the deal. Real estate software surely makes it easy to schedule appointments in a virtual calendar that's accessible on a smartphone, tablet, laptop computer or desktop PC. Cross-platform compatibility is a great feature of enterprise-style solutions for real estate agents. For instance, Google Calendar is a cloud-based application that can be accessed on any internet-enabled device.